Holland Symphony Orchestra Concert FAQs

Planning your visit to a Holland Symphony Orchestra concert at the West Ottawa Performing Arts Center (WOPAC)? Below are answers to common questions about parking, tickets, arrival times, accessibility, and concert logistics.

Table of Contents

Location & Directions

WOPAC is located at 3685 Butternut Drive in Holland, on the north side of the city between Riley Street and Quincy Street. The drive time from downtown Holland is approximately 11 minutes.

If using a navigation app, enter the address directly. Searching for “West Ottawa Performing Arts Center” may direct you to the old performing arts center at Harbor Lights Middle School.

We recommend using Google Maps, as Apple Maps sometimes routes incorrectly.

Directions from Downtown Holland

  1. Take River Avenue north until it becomes Butternut Drive.

  2. Continue past the four-way stop at 144th Street.

  3. Drive past the West Ottawa High School campus.

  4. Turn left immediately after the tallest building — the Performing Arts Center.

From downtown Holland, take River Ave until it becomes Butternut.  After the four-way stop sign at 144th St., continue straight on Butternut almost a mile.  Drive past the West Ottawa High School Campus and turn left (west) immediately after the tallest building—the performing arts center. We will have our HSO sign by the correct driveway on Butternut.   


 (The view of WOPAC from Butternut Drive)

Parking & Arrival

WOPAC has ample parking. A large parking lot is located immediately north and west of the performing arts center.

There are several ADA-accessible parking spaces, and we will also reserve additional nearby spaces with cones for patrons who have mobility needs. If you need accessible parking, we recommend arriving early, as these spaces can fill quickly when concerts are well attended.

After parking, please enter through the main entrance.

 Once you have parked, enter the building through the main door.

 

We recommend arriving 20–30 minutes before the concert begins so you have time to:

  • Park

  • Pick up tickets

  • Find your seats

If you arrive after the concert has begun, you will be allowed into the hall at the first break between pieces.

Tickets

If you selected “Will Call”

Your tickets will be available at the Will Call table in the lobby.

Season subscribers only need to wait in line once — all season tickets will be stapled together.

Please keep your tickets for future concerts, as they will not be reprinted unless requested.

If you selected e-tickets

  1. Open your confirmation email

  2. Click “View Tickets”

  3. Print your tickets or display them on your phone

For faster entry, we recommend taking screenshots of each ticket ahead of time.

If you want HSO to print your tickets

Email ticketing@hollandsymphony.org by noon on the Friday before the concert.

Your printed tickets will be available at Will Call.

If you cannot find your tickets

Email ticketing@hollandsymphony.org or call 616-796-6780, and the HSO office will assist you.

Additional tickets may also be available for purchase in the WOPAC lobby box office.

If you cannot attend, we encourage you to give your tickets to someone who will enjoy the concert.

You can also notify the HSO office:

  • Email: ticketing@hollandsymphony.org

  • Phone: 616-796-6780

Returned tickets may be redistributed to students in the HSO youth orchestra program.

Seating

Volunteers and ushers will be available to help you locate your seats.

You can also view the WOPAC seating map here.

Concert Experience

Program information is available online.

You can:

  • Read program notes

  • Listen to featured recordings of the pieces

  • Watch the pre-concert video

  • Learn about the soloist

Visit the event page, select the concert, and click the tabs such as Program Notes or Artist Bio.

We frequently partner with local food trucks and bakers to provide our audiences with food and beverage options. The food truck and baked goods options will be listed on the concert details pages on the website at www.HollandSymphony.org/events . 

A portion of proceeds supports HSO Education Programs.

To protect the musicians and the concert experience for all guests, video and audio recording of Holland Symphony Orchestra performances is not permitted.

You are welcome to take and share still photos before the concert, during intermission, or after the performance, as long as doing so does not disturb the musicians or those around you.

We love seeing your photos — feel free to share them on social media and tag Holland Symphony Orchestra (@hollandsymphony)..

Accessibility

Restrooms are located on both the main level and balcony level, on the right side of the concert hall.

Walkers may be used to access your seat, but cannot remain in the seating area during the concert.

Options:

  • A member of your party may move the walker

  • An usher can assist you

Walkers will be stored securely inside the performance hall near the loge seating and can be tagged with your name and seat number.

WOPAC offers several options:

RF Belt Packs

Devices that transmit spoken audio and announcements from the stage.

Personal Loop Devices

Neck-worn devices that connect to compatible hearing aids.

Mobile Option

You may also use your smartphone:

  1. Download the WaveCAST app

  2. Connect to WOPAC WiFi (WO-guest)

  3. Use headphones or Bluetooth hearing aid connection

These devices amplify spoken audio, not the orchestra performance itself.

Other Helpful Information

Yes. Free WiFi is available:

Network: WO-guest

Password: none required

Some patrons are sensitive to perfumes, colognes, and scented products.

Please consider minimizing use of strong fragrances.